A firm-but-relationship-safe sequence for chasing overdue invoices: five escalating touches from friendly nudge to final notice, with timing.
Write my invoice-chasing sequence. Context: {{context}} (typical customers, payment terms, how overdue things usually get, how much relationship matters).
Five touches with timing: (1) due-date-week friendly nudge (assume good faith — 'keeping this on your radar'), (2) +7 days: direct ask with invoice attached and a specific question ('is anything holding this up?'), (3) +14: phone call script (the medium shift matters) + same-day email recap, (4) +21: senior-to-senior escalation naming consequences (stop work / hold orders — calibrated to my leverage), (5) +30: final notice before collections/legal, still professional. Plus: the credit-hold decision point, when to offer a payment plan and its terms, and the prevention fix — what my context says causes the lateness in the first place.
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