Manage a customer waitlist properly: the expectation-setting, the position transparency, the jump-the-queue offers, and the conversion when a spot opens.
Design my waitlist system. Context: {{context}} (what has the waitlist — service/product/appointments, typical wait, current handling, how many drift away silently). Build: the join moment (expectation honesty — the realistic wait stated, what determines order, what they'll hear and when; over-promised waits poison the eventual yes), the position transparency choice (numbers motivate some businesses' waitlists and terrify others — the call for mine), the keep-warm cadence (the monthly pulse for long waits — one useful thing, not 'still waiting!'; the list-hygiene reply option: 'still keen / remove me'), the jump-the-queue economics if applicable (the paid priority tier — when it's smart revenue vs when it enrages the queue), the spot-open conversion play (the offer with a respond-by deadline — 24-48h, then next in line; the miss-once rule), and the intake-vs-capacity honesty: a waitlist growing faster than it drains is a pricing or capacity decision wearing a queue costume — the numbers that tell me which.
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