Returns Policy (Customer-Friendly, Abuse-Proof)

Write our returns policy. Context: {{context}} (what we sell, margin reality, current policy, the abuse we've seen: {{abuse_patterns}}, and the Australian Consumer Law floor — consumer guarantees apply regardless).

Produce: the customer-facing policy — timeframe, condition expectations, process, refund vs credit, who pays return shipping (each choice framed positively), the ACL note (change-of-mind rules can be ours; faulty-goods rights are theirs by law — never blur them), the internal edge-case guide (worn-once returns, serial refunders, missing packaging — a ruling each so staff don't improvise), and the product-page trust line (short version that converts hesitators).

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