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A firm, compliant arrears process for property managers: the contact ladder day by day, notice requirements to verify by state, and the tenant-conversation script.
Build my arrears process. Context: {{context}} (portfolio size, state: {{state}}, current approach and where it fails, owner expectations).
Build the ladder: day 1-3 — the friendly nudge (SMS template: most arrears are oversight; easy payment link), day 4-7 — the call (script: what happened, when-exactly commitment, payment-plan option and its rules), the formal notice stage — flag my state's rules to VERIFY (grace days before notice-to-remedy, notice formats and service rules, tribunal timelines — get these wrong and the clock restarts), the owner-communication points (when they're told, the recommendation format), the payment-plan template (realistic, in writing, one strike), and the hardship fork (genuine hardship routes vs chronic avoidance — different plays). Tone throughout: firm, documented, human.
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