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Cybersecurity

Phishing Response Playbook

A playbook for when someone clicks: immediate containment steps by scenario, communication, and the blameless follow-up that keeps people reporting.

Write our phishing response playbook. Context: {{context}} (email platform, whether we have IT support, what accounts matter most).

Cover by scenario: credentials entered (immediate: password reset, session revocation, MFA check, mail-rule audit — exact steps for {{email_platform}}), attachment opened (isolate, scan, what to watch), clicked-but-nothing-entered (lower risk, still verify), and reported-without-clicking (thank them loudly). Include: the internal alert message when a campaign is hitting multiple staff, when to call external help (cyber insurer, IT provider — with our details slot), evidence to preserve, and the blameless rule — anyone who reports fast gets thanked, or people stop reporting.

Fields like {{ this }} are placeholders — replace them with your own details, or let Aria ask you for them.

phishing incident-response playbook

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