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Scripts for the hard practice conversations: fee increases, running late, treatment-plan pushback, and the review that stings.
Script these conversations for my practice: {{scenarios}} (pick/describe: fee rise, gap explanation, running-behind apology, declined treatment plan, angry review).
Per scenario: the script in a caring-professional voice — fee rises (the why in one line, notice period, the value framing without defensiveness), running late (the proactive update BEFORE they ask, the genuine apology + choice: wait time or rebook), treatment pushback (explore the real barrier — cost? fear? scepticism? — each gets a different response; document declines), and the negative review (privacy constraints mean we CAN'T discuss care publicly — the compliant response shape that still reads human to future patients). Include the front-desk one-liners — they take the first hit of every hard moment.
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