Bring order to internal requests hitting your ops or IT person: intake channel, priority rubric, self-serve deflection, and the SLA reality.
Bring order to our internal requests. Current chaos: {{current}} (what kinds of requests, volume, how they arrive — shoulder-taps, DMs, email — who handles them, what suffers). Design: the single intake channel (form or dedicated inbox — with the 3 fields that make requests triageable, and the polite redirect script for shoulder-taps: 'pop it in the form so it doesn't get lost'), the priority rubric (broken-and-blocking / degraded / request / nice-to-have — with examples from MY request types), the self-serve deflection for the top 3 repeat requests (the how-to doc or automation that removes them), the SLA reality by tier (honest response times given the handler's other job), and the weekly review: what's aging, what pattern suggests a systemic fix. Respect rule: the system serves the requesters too — visible status beats silence.
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