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Operations

Customer Onboarding Runsheet

Design the operational runsheet for onboarding a new customer: steps, owners, timing, the customer's view at each stage, and where onboardings stall.

Design our customer onboarding runsheet. What happens today: {{current}} (steps, who does them, typical timeline, where it goes wrong). The moment a customer gets first value: {{first_value}}.

Build: the runsheet — every step with owner, trigger, SLA, and the customer-visible artifact ('what do THEY see/receive at this point?'), the critical path to first value (compress everything on it; everything off it can wait), the stall points from my notes with unsticking mechanisms (auto-reminders, escalation after X days silent), the kickoff communication templates (welcome, what-happens-next, chase), and the health signal per stage that flags an onboarding going sideways before the customer says so. Include the internal handoff points — that's where most onboardings die.

Fields like {{ this }} are placeholders — replace them with your own details, or let Aria ask you for them.

onboarding customers process

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