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Communication

Conflict De-escalation Script

A script for addressing tension between two people or with a colleague — naming the issue safely, hearing both sides, and landing an agreement.

Help me address a conflict. Situation: {{situation}} (who, what happened, history, my role — party or mediator).

Give me: the framing that makes the conversation safe to start (shared goal, not blame), the neutral description of the problem (behaviour and impact — scrub my draft of loaded words: check '{{situation}}' for them), questions that let each side feel heard before solutions, the pivot from past to future ('what would work for both of you going forward?'), and a concrete agreement format (who does what, when we check in). Plus: signs this needs escalation beyond me, honestly assessed.

Fields like {{ this }} are placeholders — replace them with your own details, or let Aria ask you for them.

conflict mediation workplace

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