Write a complaint to a company that actually gets acted on: the facts, the specific remedy, the escalation path, and consumer-rights framing.
Write my complaint: {{situation}} (what I bought/experienced, what went wrong, dates, what I've tried, evidence I hold, what I want: {{remedy}}). Structure: the factual account (dates, order numbers, names — chronological, no rant; anger reads as ignorable, precision reads as trouble), the specific remedy requested (refund/repair/replacement — pick and name it; vague complaints get vague apologies), the consumer-guarantee framing where it applies (Australian Consumer Law: not fit for purpose / not of acceptable quality — the magic words that signal I know my rights), the deadline (14 days) and the stated next step (the ombudsman or fair trading body for THIS industry — name the right one), and the delivery advice: the complaints email plus the channel this company actually responds to. Firm, brief, zero abuse.
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