Fees & Gap Explanation Scripts

Script our fee conversations. Practice: {{practice_type}} ({{fee_context}} — our fees, typical rebates/gaps, where bill-shock complaints happen: {{complaints}}). Build: the before-treatment scripts (the fee stated with the rebate and gap SEPARATED — 'the fee is X, you'll get about Y back, so around Z out of pocket' — the three-number habit that prevents most complaints; the timing: at booking for known items, before proceeding for discovered ones), the written-estimate practice for anything significant (the informed financial consent one-pager — what, fee, rebate estimate with the 'check with your fund' honesty, valid-until), the front-desk phrases for the hard moments ('why so expensive?' — the value answer without defensiveness; 'the other clinic is cheaper' — graceful, no rubbishing), the bill-shock recovery script (hear it fully, check what they were told and when, the goodwill decision made by policy not mood — with the fix-the-process step every complaint feeds), and the display-and-website consistency check.

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