Build a set of reusable saved replies for a common topic — answer-first, personalisation slots where they matter, and a variant for the frustrated sender.
Create 5 reusable canned responses for: {{topic}}. Context: {{context}} (our product/service, our voice).
Per response: a short internal label, the message — answer or resolution in the FIRST sentence, steps numbered if multi-step, a [personalise] slot placed where it actually matters (their specific detail, not just [name]), and the right closing (check-back question vs nothing-needed). Include one variant written for a frustrated sender (same information, more acknowledgment). Test: each response should sound like our best person on a good day, not a policy document.
Fields like {{ this }} are placeholders — replace them with your own details, or let Aria ask you for them.
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