Write an apology — personal or corporate — that takes real responsibility, names the harm, and states the fix, without weasel words.
Write an apology. What happened: {{incident}}. Who was affected and how: {{impact}}. What we're doing about it: {{remedy}}.
Rules: say sorry for the thing itself, not 'for any inconvenience'. Name the harm specifically — vagueness reads as evasion. No passive voice ('mistakes were made'), no 'but', no blaming process or third parties. State the fix and the prevention. Right length: long enough to be serious, short enough to not be a lecture. Give 2 versions: full statement and short-form for social/email.
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