ServiceNow
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Query and create incidents, change requests, CMDB items, and knowledge articles in ServiceNow.
6 tools your agents can use
snow_list_incidents
List incidents from ServiceNow. Returns incident number, short description, priority, state, assigned user, and creation date. Always use this tool for incident or ticket queries —...
snow_get_record
Get a specific ServiceNow record by its number (e.g. INC0001234, CHG0000123, PRB0000456) or sys_id. Works for incidents, changes, problems, tasks, and requests.
snow_create_incident
Create a new incident in ServiceNow. Returns the new incident number and sys_id.
snow_list_changes
List change requests from ServiceNow. Returns change number, short description, type, risk, state, and scheduled dates. Always use this tool for change management queries.
snow_list_cmdb_items
List configuration items (CIs) from the ServiceNow CMDB. Returns CI name, class, operational status, environment, and assigned owner.
snow_search_knowledge
Search the ServiceNow knowledge base for articles. Returns article number, title, category, and a short summary.
Governed by default
Like every connector, ServiceNow runs inside the ApiSpi governance layer: admins can set it to full, read-only, or approval-required access, every call is audit-logged and firewall-screened, and spend caps apply.