Digital Receptionist
An always-on virtual receptionist that answers calls and messages, books appointments, routes enquiries, takes messages, and captures new leads — so nothing goes unanswered after hours or at the front desk.
What's Included
- ✓Inbound call and SMS handling
- ✓Voice input (speech-to-text) and spoken replies (text-to-speech)
- ✓Live calendar appointment booking
- ✓Enquiry routing and escalation
- ✓Message taking and relay
- ✓Lead capture and qualification
- ✓FAQ and business-hours answers
Key Capabilities
- Answers calls & SMS 24/7
- Speak to it — voice transcription & spoken replies
- Books and reschedules appointments
- Routes and triages enquiries
- Takes and relays messages
- Captures and qualifies leads
- Answers common questions instantly
Who It's For
Clinics and allied health, salons and trades, professional services, small offices, after-hours reception
Use Cases
After-Hours Cover
Handle calls and texts outside business hours, booking appointments and capturing leads instead of sending callers to voicemail.
Appointment Booking
Offer available times from your calendar, book the slot, and send the customer a confirmation and reminder.
Front-Desk Overflow
Pick up when the team is busy, answer common questions, triage urgent matters, and relay messages to the right person.
Skills
- ◇ FAQ Generation
- ◇ Intent Classification
- ◇ Sentiment Analysis
- ◇ Automated Response
- ◇ Escalation Detection
- ◇ Call & Message Handling
- ◇ Appointment Scheduling
- ◇ Inquiry Routing & Triage
- ◇ Message Taking & Relay
- ◇ Visitor & Lead Capture
- ◇ Voice Interaction (STT & TTS)
Required Connectors
This agent works with the following integrations. Connect them from your dashboard to get started.
Frequently Asked Questions
How does it answer calls and texts?
Through your connected Twilio number for voice and SMS. Customers call or text as normal and the agent responds in real time.
Which calendars can it book into?
Any connected calendar such as Google Calendar. It only offers genuinely free slots and writes confirmed bookings back to the calendar.
Can it escalate to a human?
Yes. You define which enquiries are urgent or out of scope, and the agent escalates by call, SMS, or email and logs the message.
Try Digital Receptionist
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